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Owned and operated by LuxeRetreatLiving LLC, we welcome every question about your home retreat journey.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days after that. Larger items like infrared saunas, cold plunges, and patio furniture sets may have specific delivery timelines noted on each product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please visit our Return Policy page or send us a message through the form below.
Can I exchange an item for a different model?
We are happy to help coordinate an exchange within the 30-Day Returns window. Simply contact us with your order number and the item you would like instead, and we will walk you through the process.
What details should I have ready before choosing a sauna or cold plunge?
Knowing your available space dimensions, preferred power source (standard outlet vs. dedicated circuit), and whether the unit will be placed indoors or outdoors helps us guide you to the right fit. Feel free to share photos or measurements when you contact us.
Do you carry replacement parts or accessories for your products?
Availability varies by product line. Reach out to us with your model name or order number and we can confirm what parts or accessories are available for your specific item.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free shipping on most orders within the Continental U.S., with no minimum order required.
30-Day Returns
If something is not the right fit for your space, our 30-Day Returns policy has you covered.